Requests for Personal Information
If you receive a request, whether it’s by email, text or phone, for any personal or sensitive information, be aware that your credit card companies and financial institutions, including Midland, already have this information on file. Ask them what they have on file and then confirm it. If they tell you that it is missing from your file, then it is most likely a scam.
Don’t believe caller ID either – that can be spoofed by professional scammers. You can always hang up and call the known published number. You should also be suspicious of online friends posting links or documents to download. Hackers gain access to online accounts all the time to get users to click through to another site in order to gain access.
Don’t use unsecure email or text to send any sensitive or personal information. If you need to send information to Midland, you can upload documents using our secure system or use our Virtru secure email.
If you receive an email or text with an attachment or link that you are being asked to click, hover over any links to see where they point before clicking. Don’t auto click on any link or attachment, even if it appears to be from someone you know. Delete it, then call the real person to confirm they sent something and have them resend.
Requests for Money
Before sending anyone money, call the actual person to ensure its legitimacy. Even your grandchildren won’t just text you for cash if they’re stuck in a foreign country. Besides – wouldn’t you know if they were traveling?
Nothing is so urgent that you need to use free or public wi-fi for Midland transactions, banking or shopping online. Instead, use a bank drive-through or wait until you get home. Public wi-fi is hackable and once a hacker is in your phone or computer, they gain access to everything else. Remember that legitimate businesses and government offices, including the IRS, never require you to wire money immediately. They should all have secure websites to process funds or be willing to wait for a check.
Also, make sure you have anti-virus software installed on your computer and that it is up-to-date for current viruses. Remember that you are also permitted one free credit report annually and should check it to make sure no one has stolen your identity, used your credit cards or applied for credit in your name. You should also check your bank and Midland accounts to make sure you recognize all the transactions.
Your Midland Account
At Midland, we’ve built in several ways to safeguard your personal information. First, when we call to move money, we always use a recorded line and will say so at the start of the call. Also, we have built multi-factor authentication into our client portal. It is an extra layer of protection on your account to verify it is really you who is accessing private information. Take a moment and go to your portal to turn it on.
Never share your password with anyone. No one from Midland will ever call and ask you for your password, and the same is true for all online services. Be sure to use different passwords for different sites. You can use a password checker like howssecureismypassword.net to find out how secure your password is and you can also use a password manager to keep track of them. Services like LastPass, Dashlane and Keeper can store all your passwords and are accessible on mobile devices and a computer.